Cease security expenditures, generate revenue from it: How Frogo is redefining the igaming ROI

(AsiaGameHub) –   Focus Gaming News sat down for a conversation with Frogo CEO Volodymyr Todurov about his “One Leap Ahead” philosophy, exploring how repositioning risk management from a cost center to a growth driver delivers tangible benefits for platform operators.

Exclusive interview. – In the fast-paced igaming space, anti-fraud teams have historically been seen as an unavoidable cost center that consumes significant budgets to stop losses, frequently compromising user experience in the process. But as the sector continues to mature, a new way of thinking is gaining traction. At Frogo, CEO Volodymyr Todurov is reframing the core focus of risk management. The aim is to go beyond basic defensive measures and demonstrate how a robust security framework can unlock entirely new growth opportunities.

Focus Gaming News spoke with Volodymyr to dive into the “One Leap Ahead” framework, the obsolescence of traditional scoring methods, and why your most critical fraud alert could in fact be your next major VIP opportunity.

The paradigm shift: From cost center to profit generator

The sector has long seen anti-fraud measures as a “cost center” or a required burden. How does Frogo’s approach turn this idea on its head to turn fraud prevention into a legitimate profit-driving tool?

It all begins with a core shift in perspective. Most existing systems are designed solely to identify malicious actors, while overlooking the need to support legitimate users. At Frogo, we deploy adaptable, dynamic rules that let us eliminate unnecessary hurdles for genuine customers. This has a direct positive impact on both conversion and retention metrics for operators.

One of our key competitive advantages is our approach to scoring. We identify behavioral patterns for both fraudulent activity and high-value VIP user traits at the same time. Since these detection triggers operate in parallel, the resulting data is not locked away exclusively with the anti-fraud team. It is shared in real time with the retention, payments, VIP management and product teams.

Consider a straightforward example related to automation. Without Frogo, a bug in a payment service provider (PSP) integration could lead to a user being credited with an incorrect, excessive deposit amount. If that user spends the funds, the operator loses money, and is still responsible for paying game provider fees on that non-existent “phantom” revenue. With Frogo, we automatically freeze that balance the second the unusual activity is detected. We don’t only stop the financial loss from the fraud itself; we also eliminate the downstream operational costs that cut into operator margins.

The friction dilemma: Safeguarding the VIP user experience

Within the igaming space, added “friction” for users is widely considered a top enemy. How do you make sure that strengthening security controls does not unintentionally push away high-value players and legitimate user traffic?

You can’t operate without clear visibility. We leverage a functionality called the “Feedback Loop”. We cross-reference the actual decisions made by an operator’s internal team against the alerts generated by our system. This lets us measure the exact precision and accuracy of every individual scoring policy we deploy.

On top of that, our rules engine is highly precise and targeted. We are able to set up exclusions for any specific user segment. Before a client rolls out a new policy hypothesis to live users, we send test notifications directly to their team’s Telegram or Slack channels. This lets the team run real-time “shadow tests” of their threshold settings before linking them to automated action workflows. We also run analyses of historical data to show exactly how a new detection trigger would have impacted prior transactions. The goal is to operate as a precise scalpel, not a blunt, one-size-fits-all sledgehammer.

Case study: When a “fraud” alert revealed a hidden growth opportunity

“Turn losses into profit” is an ambitious promise. Can you walk us through a real-world scenario where your platform actually uncovered an untapped growth opportunity?

This is one of my favorite examples. We once detected a pattern of users making multiple, large-value deposits without ever engaging in gameplay. For a basic, off-the-shelf detection system, this would appear to be clear anti-money laundering (AML) risk, with individuals using the casino platform as an unregulated money transfer service.

Our deeper analysis split these users into two separate, distinct groups. Group A were, as expected, engaging in fraudulent activity. But Group B? They were long-trusted VIP users who were hitting transaction limits imposed by their PSP. They wanted to place large wagers, but the poor user experience forced them to complete five separate transactions just to load their desired starting bankroll onto the platform.

We notified the operator’s VIP management and Payments teams of this finding. They adjusted PSP limits for this specific user segment, and the retention team sent a personalized communication to these VIP users informing them of their “upgraded” transaction limits. The outcome? The following week recorded the highest VIP retention rate the operator had seen in an entire quarter. We turned a standard “suspicious activity” alert into a major win for high-tier user loyalty.

The bespoke approach: Why “mass-market” solutions underperform for risk management

Frogo markets itself as a premium, selective partner for operators. Why opt for a boutique, consultancy-focused operating model at a time when mass-market SaaS solutions are ubiquitous?

Because generic, one-size-fits-all solutions carry major risks in the risk management space. Pre-built scoring models work well enough for the first week of deployment, but fraud tactics evolve by the hour. Effective anti-fraud measures require ongoing, daily attention and adjustment.

Operators are constantly rolling out new promotions, onboarding new affiliate partners, or integrating new PSPs. Each of these changes shifts the overall risk profile. We are not just a software supplier; we function as an extension of our clients’ internal teams. We prioritize “operational excellence”, which translates to reducing false positive alerts and required manual reviews to the lowest possible level. This is impossible to achieve with a generic, one-size-fits-all algorithm.

As bonus abuse and cost-per-acquisition (CPA) fraud grow increasingly sophisticated, how will Frogo’s “One Leap Ahead” framework shift the competitive landscape for operators in 2026?

The solution lies in true real-time scoring. Operators do not need a report delivered “next Monday” informing them that an affiliate partner has sent fraudulent traffic. They need an alert the moment deposit patterns cross an unusual threshold.

Frogo delivers the context behind the data snapshots. We don’t only notify you that a key metric has changed; we explain why it shifted, which user segments drove the change, and how to mitigate any associated losses while retaining legitimate players. In 2026, the market winner will not be the operator with the highest security wall, but the one with the most intelligent, user-centric access controls.

Volodymyr and the Frogo team are demonstrating that their platform is far more than a vanity solution – it embodies the level of agility needed to thrive in today’s igaming ecosystem. By combining AI-powered forecasting with a hands-on, personalized consulting model, Frogo is successfully repositioning fraud prevention as a core business optimization tool. In a space full of bad actors looking to exploit gaps, there is a clear advantage to being the operator that has full visibility across its entire operation.